GATEWAY ESL  |  Privacy Policy

 

Effective Date: July 19, 2022

 

 

Gateway ESL (“Gateway ESL”), has created this Privacy Statement in order to demonstrate our firm commitment to privacy and to security. The following discloses the information gathering and dissemination practices for this web site: www.gatewayesl.com.

 

Information Collection and Use

Gateway ESL is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Gateway ESL collects information from our users at several different points on our website.

 

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Registration

We request information from the user on our registration pages. Here a user must provide contact information (i.e., an email address) and may receive inquiries about product preferences, buying behavior, or other questions designed to improve our service to our customers. This information is used solely for the purposes of improving our overall customer service. Should the user choose to opt in for our email promotional notices then the user email address will be used for this purpose.

 

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Order

We request information from users on our order form. Here a user must provide contact information (i.e., name, email address, billing address, and shipping address) and financial information (i.e., credit card number, expiration date). This information is used for billing purposes and to fill customers’ orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

 

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Log Files

We use IP addresses to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. For this use, IP addresses are not linked to personally identifiable information. Within our secure customer order records system, IP addresses are linked to personally identifiable information, such as a customer’s name, address, product(s) purchased, billing history, and credit-card number, solely for the purpose of tracking an individual customer’s order history.

 

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Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is voluntary and the user therefore has a choice of whether or not to disclose this information. Information requested may include contact information (such as name, email address, and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. The first name, first initial of last name, city, and/or state of contest winners may be posted on our website for a limited time. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and our print publications, as well as any products we may produce in the future.

 

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Cookies

Gateway ESL may place and access cookies on your computer to keep track of your sign-in status, order status, and online-order history. In the Internet industry, the use of cookies is standard and normal.

 

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What are cookies?

Cookies are text snippets that a website you visit sends to your web browser. Your web browser stores a cookie file that enables a website or a third party to recognize you, simplifying your subsequent visits and maximizing the use of the site’s service for you.

 

Cookies come in two varieties: and . When you go offline, persistent cookies stay on your computer or mobile device, whereas session cookies disappear as soon as your web browser is closed.

 

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How do I delete cookies from my device?

Visit your web browser's help pages to learn how to erase cookies or how to tell your web browser to refuse or delete cookies.

 

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Security

This website takes every effort to safeguard the personal information of its visitors. Users' sensitive information is protected both online and offline when they submit it through the website.

 

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Secure Page

Users are prompted to enter sensitive information (such as credit card numbers) only on a secure page when registering or ordering. Secure pages, like our order form, are identified by a lock icon at the bottom of Web browsers like Google Chrome. When the user is only "surfing," the device is unlocked or open.

 

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Privacy Protection

Our policy is to safeguard the privacy of your personal information by taking the following steps:

(a) Protecting any data, computer files, and documents containing your personal information from third-party misuse;

(b) Destroying, erasing, or rendering unreadable any data, computer files, and documents containing your personal information prior to disposal;

(c) Maintaining the confidentiality of your personal information;

(d) Prohibiting the unlawful disclosure of your personal information;

(e) Limiting and/or restricting access to your personal information;

(f) Restricting access to your personal information to only those of our employees who require it for the purpose of selling and providing our products, limiting access to these employees to the extent necessary, and otherwise imposing restrictions and reasonable safeguards on our employees to prevent them from accessing your personal information;

(g) Making reasonable efforts to train our employees to protect the privacy of your personal information, and

(h) Using reasonable methods to determine where your personal information is maintained inside our organization and putting in place suitable physical, electronic, and procedural protections to protect your personal information wherever it is kept. In the event that there is ever a breach of security regarding your personal information, we intend to comply with applicable state and federal law requirements regarding the notification and disclosure to you and to the appropriate authorities of the circumstances surrounding the breach. 

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For the purposes of this section, "personal information" refers to any information you provide to us that can be used to identify you personally, such as your name, email address, home address, telephone or fax numbers, driver's license number, state identification card number, bank account number, credit card or debit card number, passport number, alien registration number, and any company account number we assign to you.

 

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Contact

Send an email to customerservice@gatewayesl.com if you have any issues about the security of our website.

 

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Information Sharing and Disclosure

Credit Card Companies and Third-Party Payment Companies

If you pay for any of our items with a credit card or a debit card, your bank or credit card company will receive your personal information as well as relevant information about your purchase, just as it would with any other credit card or debit card transaction. Your personal information will only be shared with your bank or credit card company to the extent necessary to complete payment. In some situations, we may employ third-party payment companies to process your orders and assist your transactions. In such situations, we shall share your personal information with third-party payment companies for the sole purpose of completing the transaction or processing your order, including but not limited to your credit card and debit card information. We make every effort to ensure that these third-party payment companies have privacy policies in place and will follow them. We shall refuse to do business with any such company that does not have a privacy policy in place or does not follow it. However, once your personal information is sent to these third-party payment companies, we cannot guarantee its security. If you would like more information about these third-party payment companies' privacy practices, please contact us at customerservice@gatewayesl.com.

 

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Shipping

We send orders from our own warehouse and may employ third-party shipping firms. Personal information is not retained, shared, stored, or used for any secondary purposes by these companies.

 

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Third-party Services

To provide specialized services, we may form a partnership with another company. When a user signs up for these services, we will only share names or other contact information with the third party that is required to provide these services. These third parties are only allowed to use personally identifiable information to provide these services.

 

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Partners & Advertisers

Our partners and marketers will have access to aggregated demographic data. This is unrelated to any personal information that can be used to identify a specific person.

 

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List Sharing

Email addresses aren't shared. We may share our customer lists of names and physical postal addresses with companies whose products we believe our customers would be interested in from time to time, as well as some brokers and agents who may put us in touch with these organizations. These lists may be compiled from both offline and online customer orders. You can have your name and physical mailing address removed from the lists that we share with the above-mentioned third parties at any time by contacting us via email at customerservice@gatewayesl.com or by calling our customer service department at (832) 857-0115 (subject to any limitations imposed by applicable laws). From time to time, we may make our customer lists available to other businesses linked with us for direct marketing purposes.

 

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Links

There are links to other websites on this website. These other websites' privacy policies and practices are not under our control. This Privacy Statement only applies to the www.gatewayesl.com website and not to any other website that you may access through our links. We are not liable for the security of your personal information when you visit websites other than this one. As a result, anytime you access other websites through links on this website, please be cautious and responsible. While we make every effort to protect your personal information, such as ensuring that our affiliates and third-party partners have their own privacy policies in place, we cannot control or guarantee the security of any personal information you provide to any other person or entity, or to any other website besides this one. So, whether you provide personal information directly or indirectly through this website, you do so at your own risk to any outside person or entity or to any other website.

 

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Editing Your Account Information and Preferences

If a user's personally identifiable information changes, or if a user no longer wishes our services, we will make every effort to provide a mechanism to amend, update, or remove that user's personal data.

 

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Address Changes

Users can update their address information by going to My Account or Customer Service on this website and filling out the Change of Address form, or by emailing customerservice@gatewayesl.com.

 

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Choice/Opt-out

Email

Users who no longer wish to receive our online promotional materials or email newsletters from us or our partners may unsubscribe by replying to the email with the word "unsubscribe" in the subject line or by writing us at customerservice@gatewayesl.com. Please allow up to 10 business days for your email address to be removed from our database.

 

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Print

Users who no longer wish to receive print promotional materials from us should contact customerservice@gatewayesl.com with the subject line: REMOVE ME FROM YOUR PRINT MAILING LIST. Please take 8 weeks for your name to be removed from our print mail database.

 

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Governing Law and Jurisdiction

Any issues arising out of or relating to this Privacy Statement will be governed by the laws of the State of Texas, without respect to conflict of law principles. Unless otherwise specifically forbidden by statute, any disputes arising out of or related to this Privacy Statement will be heard exclusively in the federal and state courts of the State of Texas. We do not intend to be bound by the laws of jurisdictions other than the State of Texas only by posting this Privacy Statement on our website.

 

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Amendments

We reserve the right to change this Privacy Statement at any time by amending this website page. You should check this page on a frequent basis to ensure that you have the most up-to-date version of this Privacy Statement. The last time this Privacy Statement was updated was on July 19, 2022.

 

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Consent to Privacy Statement

You agree to the terms of this Privacy Statement and any modifications thereto by using and accessing the www.gatewayesl.com website. Please stop using this website if you do not agree to the provisions of this Privacy Statement, as revised from time to time.